Customer Service

Processing

All orders are processed on a first come basis. Most stock, non-personalized orders are shipped within two working days. On occasion, we may defer dated or out of stock items. Stock items on orders with imprinting will be held until all imprint items are produced, unless you request separate shipping. Please allow one to two weeks to produce personalized items, unless noted within the product listing. This timing starts after you give us approval to print, so your timely approval of imprinting is important. Some products may be shipped separately.

Prices are subject to change. Products are subject to availability. Discounts are only available for accounts in good standing. All order volume is shipped + or – 2%.

State and Local Sales Tax

Tangible Values, Inc. voluntarily collects remote seller sales/use tax for the following states that are in compliance with the Streamlined Sales and Use Tax Agreement (SSUTA), as well as a number of other states. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. By placing your order you understand taxes that appear on your order are estimated, and you are obligated to submit the appropriate taxes for your state and your location. Should additional tax funds be required, you understand you will be billed accordingly. As rules in this area are in constant flux, additional states may be added from time to time as they comply with current rulings and federal law.

Samples

You may request samples of certain items on our website. Click the "Request Sample" button under the price/order designation on the product page. Or you may see "Review Sample" in lieu of requesting a sample, as an extreme close up of the product will give you an opportunity to thoroughly review the item before purchasing. Either way, you may order with complete confidence as your satisfaction is 100% guaranteed.

Imprinting

There are no additional charges to personalize most imprinted products in our catalog or on this website. However, for some items charges may apply for custom logos ($35), custom ink colors ($25) or custom die-cut windows ($65).

Shipping

Orders shipped to the 48 contiguous states are shipped standard ground unless requested otherwise, and take 2 to 5 working days after processing. Shipping rates are shown at the bottom of the order form as a percentage of your total order and will be automatically calculated at checkout on this site. Customers in Alaska, Hawaii and outside the United States will be shipped the best way and the amount will be billed unless specified otherwise. Express shipping is available upon request and will be billed accordingly to cost and handling. IMPORTANT: Express shipping does not change the processing times noted above. It instructs us how you wish us to ship your order when it is ready to ship. No Saturday delivery.

Return Policy

We will happily provide a refund, replacement, or credit adjustment for most returned merchandise that is returned un-opened and in resaleable condition for up to six months after purchase.

Your refund will appear on your original form of payment within 10 business days of receiving your return.

Returned items should be sent to the following address: 9655 Penn Avenue South, Minneapolis, MN. 55431 and should include the original order number or a copy of the order for reference.

Please Note

• Tax Forms, envelopes and software purchased for the 2024 filing season must be returned by December 31, 2024 to receive a refund
• Refunds are not accepted at any time for a downloadable version of any tax preparation software
• Tax Forms, envelopes and software RECEIVED after December 31, 2024, are not accepted for return
• Imprinted items may only be returned if due to our printing error
• All slip sheet folders and envelopes with window alignment issues are required to provide a PDF of the slip sheet prior to returning product
• No refunds are given for shipping charges or remitted sales taxes

Request a return